Refund & Cancellation Policy

1. Nature of Digital Goods & Services

Rumble Traffic provides intangible, automated digital web traffic services and views campaigns. Funds deposited into your account wallet are converted into digital credits used to initiate automated delivery campaigns.

2. Automatic Pro-Rata Campaign Refunds

Our background monitoring system continuously syncs delivery counts with active delivery nodes:

• If an order of 10,000 views delivers only 6,000 views due to link errors, platform restrictions, or server capacity, the campaign is marked as partial or cancelled.
• The exact monetary value of the remaining 4,000 undelivered views is calculated instantly and credited back to your panel wallet.
• No manual support ticket is required for pro-rata campaign refunds; the engine executes credits automatically.

3. Wallet Deposit Refund Eligibility

We want you to be completely confident when depositing funds. Unspent wallet balances deposited via UPI may be refunded back to the original funding source under the following conditions:

• The refund request is submitted within 7 days of the deposit timestamp.
• The funds remain completely unspent and have not been committed to active or running campaigns.
• The user verifies ownership of the original UPI VPA/account used for the initial transaction.
• Any promotional bonus credits awarded during deposit promotions are non-refundable and will be deducted upon refund processing.
• A standard processing/banking fee of up to 5% may be deducted to cover payment gateway and processing costs.

4. Non-Refundable Scenarios

Refunds cannot be issued under the following circumstances:

• Completed Orders: Once a campaign has delivered 100% of the purchased views/hits, the service is deemed fully delivered and final.
• Incorrect or Invalid URLs: If you supply a private, broken, geoblocked, or incorrect URL, and delivery nodes attempt hits, credits consumed cannot be refunded.
• Third-Party Content Takedowns: If YouTube, Rumble, or an external platform removes, deletes, or restricts your video for copyright or community guideline violations during or after delivery.
• Account Suspended for Abuse: Accounts terminated for submitting malicious payloads, phishing URLs, or fraudulent payment claims forfeit all remaining balances.

5. Order Cancellation Requests

Because our delivery dispatch system operates automatically, orders enter the active queue within 10 to 30 seconds. If an order has not yet commenced delivery ("Pending" status), you may open a priority support ticket to request cancellation. Once a campaign has initiated ("In Progress"), cancellation can only be executed through partial delivery completion.

6. Chargeback & Dispute Prevention

We are dedicated to resolving any client concerns quickly and fairly. You agree that before initiating any bank dispute, UPI chargeback, or payment claim, you will first contact our support team via a Support Ticket to allow us an opportunity to investigate and rectify the issue. Initiating fraudulent payment claims without contacting support will lead to immediate permanent ban and legal forfeiture.

7. How to Request a Refund

To request a refund for eligible unspent wallet deposits:

1. Log into your account and navigate to Support Tickets.
2. Select the category Payment and specify your Deposit ID and UTR number.
3. State the reason for your refund request.
4. Our financial administration team will review and respond within 24 business hours. Approved refunds are processed back to the original UPI VPA within 3 to 5 working days.